Kismet
This IS me.
Friggin' Telstra...
My home internet has been down since 11.00am October 14 and all BigPond service can say is that they hope it'll get back up by close of business October. 16th...
Modem works fine, will connect devices etc, just nothing is getting in or out from the exchange somewhere.
Meanwhile I'm down at the local public library (City of Stirling Dianella for fellow Perth-ites) using the free wifi hotspot service with my iPad...
Have they given you a case# to check on the progress?