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RANT!

delcan said:
I know, right? And to give me the run around for weeks when there's nothing I could've done. and knowing I had been paying for it while I wasn't using it for a month thinking 'this means it will work when i get back - it's worth the $90' - it probably wasn't working the whole time I was away. Grrrr
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One of my friends had so much drama with them they ended up switching companies.
 
delcan said:
I need to rant, and yes, I know Trala will make some bitchy comment about how I am playing the victim card, but I don't care what she thinks - I have a right to be annoyed.

I came back after a month away from my house and found my internet through Optus was not working. I call them immediately, and it's probably a fault in your landline (which I don't use) - get a landline phone and check if there is a dial tone. I freaking haven't had a landline since 2006 so it takes me 4 days to borrow one from someone and lo and behold, landline is fine. I call again - don't mention the landline thing at all and they say we need to send a technician out, they'll be out in 24 hours - 72 hours later.... Nothing. I call them today and ask about the technician - they put me hold for 10 minutes then say "your connection was "accidentally" deactivated" and now I have to wait the 10-12 business days AGAIN to re activate it. I push that they don't charge me from when I first reported it until connection but im so annoyed the first two were so full of shit and just lied to waste my time and money. Fuck you Optus
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I really hate that "check your landline" aka it can't be OUR fault - it's got to be YOUR fault ... we don't take responsibility - we just take your money

having said that - that's what I used to get from Telstra so I swapped to Optus


If you haven't already I'd use this (if for nothing else it will document your complaint in their system): https://www.optus.com.au/dafiles/OC...sAndCompliments/complaint_handling_policy.pdf

but I think you have a good case to go the Telecommunications Ombudsman and register a complaint
https://www.tio.com.au/consumers

you should definitely be reimbursed for the time your connection was deactivated and for the inconvenience they've caused you but also being made to wait 10-12 days for them to rectify their "accident" is just total BS.
 
crimmy said:
I really hate that "check your landline" aka it can't be OUR fault - it's got to be YOUR fault ... we don't take responsibility - we just take your money

having said that - that's what I used to get from Telstra so I swapped to Optus


If you haven't already I'd use this (if for nothing else it will document your complaint in their system): https://www.optus.com.au/dafiles/OC...sAndCompliments/complaint_handling_policy.pdf

but I think you have a good case to go the Telecommunications Ombudsman and register a complaint
https://www.tio.com.au/consumers

you should definitely be reimbursed for the time your connection was deactivated and for the inconvenience they've caused you but also being made to wait 10-12 days for them to rectify their "accident" is just total BS.
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Thanks. I've lodged a complaint now, but not sure it will help. I'm more disappointed in Optus than anything - I've been with them about 7 years for my mobile and never had a problem before so I thought they were a good company.
 
delcan said:
Thanks. I've lodged a complaint now, but not sure it will help. I'm more disappointed in Optus than anything - I've been with them about 7 years for my mobile and never had a problem before so I thought they were a good company.
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Ask to speak to the complaints department. You should at least get a months free service. That sucks
 
delcan said:
Thanks. I've lodged a complaint now, but not sure it will help. I'm more disappointed in Optus than anything - I've been with them about 7 years for my mobile and never had a problem before so I thought they were a good company.
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I personally wouldn't bother with a 'complaint' as companies have people specifically cutting and pasting token responses. What you need to do is very politely and constructively ask for a formal investigation in writing, in IT often called a RCA/Root Cause Analysis. You only need to represent 1 hour of investigation before paying you to go away is a cheaper option for them than actually investigating, so being politely needy on facts rather than apologies is harder and longer work. I would politely ask them for a formal statement by them of the period of outage/disruption and a technical explanation for charging for no service, as saying they have no idea on letterhead or even email isn't really an option, and state that you require the statement to decide lengthy future courses of action, and your first priority is to signal that this will be polite, technically detailed and factual but very drawn out and time consuming. You don't need to idly bluff legal action, just ask specific questions of detail/formal written confirmations by them.
 
When the main part of the business, loses his mobile on a major freeway - whilst having to check the load ..... and now depends on using your mobile, because we cannot find a charger for the 4 defunked phones in our possession ................

Ahhhhhhh
 
Update re: Optus

My complaint got completely fobbed off

then iget a message today saying my fault had been fixed and to reply "fault" if i have any issues in the next 7 days and i will be called immediately.

it still doesn't work. i reply 'fault' and 6-7 hours later - no reply.

so iget on the phone again - it's all telstra's fault apparently but it'll be fixed in 24-48 hours once they 'deal' with it. I'm not holding my breath.

Question - does anyone know why Telstra would disconnect the phone line? I find it hard to believe they are just lazing about in an office and all the sudden go 'you know what would be fun? let's disconnect some random phone lines! mwahahahaha'. I kinda feel they have better things to do with their time, unless they were asked to disconnect it....
 
delcan said:
Update re: Optus

My complaint got completely fobbed off

then iget a message today saying my fault had been fixed and to reply "fault" if i have any issues in the next 7 days and i will be called immediately.

it still doesn't work. i reply 'fault' and 6-7 hours later - no reply.

so iget on the phone again - it's all telstra's fault apparently but it'll be fixed in 24-48 hours once they 'deal' with it. I'm not holding my breath.

Question - does anyone know why Telstra would disconnect the phone line? I find it hard to believe they are just lazing about in an office and all the sudden go 'you know what would be fun? let's disconnect some random phone lines! mwahahahaha'. I kinda feel they have better things to do with their time, unless they were asked to disconnect it....
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maybe some doofus unplugged something critical down at your local exchange
 
I'm going to bump this.
Someone give me some insight into this.
People that change their profile pic on Facebook multiple times a week, sometimes in a day!

I change mine like once every few months if that.
 
sorceress86 said:
I'm going to bump this.
Someone give me some insight into this.
People that change their profile pic on Facebook multiple times a week, sometimes in a day!

I change mine like once every few months if that.
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Got nothing better to do with their time than stuff around on Facebook and take selfies?
 
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