B. Vote and Poll Terms and Conditions
The following general terms and conditions apply to all votes and interactive polls promoted by the Promoter together with any specific terms as set out in the interaction information:
6.1 Open/close times: The opening and closing time for voting or participating in the interactive poll is as specified in the interaction information. Poll or votes made or received outside of these specified times will not be counted but may still be charged where applicable.
6.2 The Promoter may suspend, withdraw or re-set any voting or poll and/or may change times for voting and participating in the poll or the rules for participating in the poll or vote in their sole discretion at any time.
6.3 Anyone having difficulties getting through to the voting lines or interactive poll service should wait and then try again within times when the vote or poll is open.
6.4 Method: In order to vote or take part in the interactive poll or vote, you must follow the instructions as set out in the interaction information. Voting or participating in the interactive poll must be by the method(s) as specified in the interaction information. Your vote will not be counted or interaction will not be taken into account if you attempt to vote or take part in the poll using a method that is not specified in the interaction information.
6.5 If you are using the ITV Voting Platform to vote, you will provide the Promoter with your mobile number and the Promoter will also collect your voting choices and the number of free votes you have remaining per voting session.
6.6 Cost: The cost for voting or taking part in the poll via the applicable method is as indicated in the interaction information. Where there is a charge for voting or participating in a poll, permission of the bill payer must be obtained before voting or taking part in the poll or vote. There will be no refund for the cost of any misdialled calls or otherwise.
6.6 Restrictions:
6.6.1 Any restrictions on voting or participating in a vote or poll include without limit the number of times you may vote or participate in the poll or other restrictions is as specified in the interaction information.
6.6.2 Voting and participating in the interactive poll is intended for individuals as consumers and the Promoter and the programme producers reserve the right to discount votes or polls if they reasonably consider them to have been made other than by individuals as consumers.
6.6.3 The Promoter is unable to confirm the integrity of and is not responsible for any vote or poll services promoted outside the UK, Channel Islands and Isle of Man or for any unofficial voting methods as these are not within their control.
6.6.4 Votes must not be sent in through agents or on behalf of another person, and viewers cannot submit votes as an agent of any other person.
6.7 Right to discount votes/polls: The Promoter and the programme producers reserve the right to discount votes or polls if they have reasonable grounds to suspect they have been made from outside the UK, Isle of Man and Channel Islands, from unofficial third party voting services or otherwise in breach of the interaction terms and conditions.
6.8 In the event of any fault, mistake, misunderstanding or dispute concerning the outcome of a vote or poll, or the operation of any part of the interactive service, network or system, the decision of the Promoter shall be final.
6.9 Result: The result of the vote or poll will be established from all eligible votes or poll entries submitted between the opening date/time and the closing date/time of that vote or poll and received by the Promoter and/or the producer of the programme. The outcome of the vote or poll will be revealed and/or published by the Promoter and/or producers of the programme after the lines have closed.
6.10 Contingencies: In the event of a tie or if the outcome of a vote or poll cannot be reasonably determined because of a technical failure or other circumstance beyond the reasonable control of the Promoter, the producer of the programme, their agents or sub-contractors, the Promoter and/or producers of the programme will (where possible) calculate the outcome of the vote or poll taking into account the circumstances and information available to them at the time and/or will apply contingency plans, which may be indicated in the interaction information, to determine the outcome of any vote or interactive poll.
6.11 If you are voting on whether a person continues to participate on a programme, and that contestant is unable to perform or is prevented from performing fully in the programme for any reason including without limitation medical reasons, then the producers of the programme will decide whether that person will continue to participate in the programme, having regard to all circumstances and information available to them at the relevant time. The producers of the programme will in their sole discretion determine if another contestant may be allowed to participate in the programme.